Privacy Policy

Effective Date: 20 July 2026

1. Introduction

ACRE & AXIS LIMITED (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our branding, creative, and related services.

Company details:

ACRE & AXIS LIMITED
Company Number: 16734997
Registered Office:
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

Email: support@acreaxis.co.uk

We act as the data controller responsible for your personal data under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal information:

Information you provide to us:

• Name

• Email address

• Telephone number

• Company name and business details

• Project requirements and creative briefs

• Information provided when you contact us or request our services

• Billing and payment information where applicable

Information collected automatically:

When you visit our website, we may collect:

• IP address

• Browser type and device information

• Website usage information

• Pages visited and time spent on our website

• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to enquiries and provide requested information

• To provide branding, design, and creative services

• To manage client relationships and projects

• To prepare proposals, quotations, and agreements

• To process payments and maintain business records

• To improve our website, services, and customer experience

• To communicate important updates relating to your project or our services

• To comply with legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

Where processing is necessary to provide our services or fulfil contractual obligations.

Legitimate Interests

Where processing is necessary for our legitimate business interests, such as improving our services, managing relationships, and maintaining our business operations.

Consent

Where you have provided consent, such as subscribing to marketing communications or accepting certain cookies.

Legal Obligations

Where we are required to process information to comply with applicable laws.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

• Website hosting providers

• Email and communication providers

• Payment processors

• Accounting and administrative services

• Professional advisers

• Software providers used to deliver our services

All third parties are expected to handle your information securely and only process it for legitimate purposes.

6. Website Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website performance, and understand visitor behaviour.

Cookies may collect information such as:

• Website preferences

• Visitor statistics

• Device information

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

7. Marketing Communications

From time to time, we may contact you with information about our services, updates, or relevant news.

You will only receive marketing communications where:

• You have provided consent; or

• We have another lawful basis to contact you.

You can unsubscribe from marketing communications at any time by contacting us at:

support@acreaxis.co.uk

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access

• Accidental loss

• Misuse

• Disclosure

• Alteration or destruction

While we take appropriate precautions, no method of online transmission or storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary for the purposes it was collected, including:

• Providing services

• Maintaining business records

• Meeting legal, accounting, or reporting requirements

When information is no longer required, we will securely delete or anonymise it.

10. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your personal data

• Object to certain processing activities

• Request restriction of processing

• Request transfer of your personal data where applicable

• Withdraw consent where processing is based on consent

To exercise your rights, contact us at:

support@acreaxis.co.uk

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties.

We recommend reviewing the privacy policies of any external websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

ACRE & AXIS LIMITED
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

Email: support@acreaxis.co.uk